POLICIES

SHIPPING COUNTRIES

Orders are only available to the United States and Canada at this moment. Please reach out to info@labaiacoffeesupply.com for any special international requests or FOB inquiries within our network of our partnering producers.

Shipping policies

Samples ship via UPS and usually arrive in 2-7 business days.
Please provide a point of contact and phone number if requesting samples from Canada.
Default samples sizes are 100 grams each unless specified otherwise.
Full bag, pallet, and larger orders ship from US warehouses via LTL freight carriers.
We require a 48-hour minimum lead for all scheduled releases. Orders placed after 12 pm PST will be placed and processed by the warehouse 2 business days later.
We aim to accommodate all shipping needs. When you place an order, please specify any necessary or special shipping instructions, such as your preference for a freight carrier or the need for a lift gate, limited access, or a residential zone delivery. Our logistics team will do their absolute best to ensure the successful delivery of your coffee to your desired location.

Booking LTL Freight

Here are a few tips to ensure a smooth and seamless delivery of your shipment.

Remember to check your shipment to ensure it arrived in good order before signing the delivery receipt.
Read the delivery documents carefully before signing them. The driver will mark the bills with any additional services and charge whatever they feel is required to execute your delivery (Liftgate, Inside Delivery, Limited Access, etc.). If you unknowingly sign for any of those items, you will be fully responsible for those charges. Please do not allow the driver to add services that are not pre-approved; you will be charged. It can be a simple check mark on the bills, so please read and be aware of what you are signing.
If you have any questions, please ask the driver before signing. If damage has occurred, please note it on the BOL/delivery receipt. Have the driver sign it, retain a copy of the BOL for records, and take as many pictures as possible.
Carriers will also charge for inside delivery. Unless you are prepared to pay additional charges, please do not allow the driver to bring your shipment inside your facility unless you pre-authorized it prior to your delivery.

PAYMENT POLICIES

Payment - We are a small business and healthy relationships, let’s be honest they are extremely vital to the stability of any successful business. We believe heavily in the essence of building an amazing relationship and deep standing rapport with each and every client. Our goal is to get there together and develop the perfect synergy and terms that perfectly reflect your business’s seasonal cash flow. Applying to brand new first time accounts, terms are mandatory “Due on receipt” for the first three sales orders.
Accepted Payment Methods - ACH, Check, Credit Card.
Credit Card Payment Disclaimer - All credit card transactions are subject to a 3% service fee per transaction.
Late Payment - Hey we totally get it, sometimes things get tough, but we’re people and have families too. Please let us know in advance how we can potentially prepare together for any financial shortcomings. Any payment not received by the invoice due date will result in a charge of 5% simple interest on the total invoice value per month. Please note, we reserve the right to modify or update our payment terms at any time if the client demonstrates an inability to honor the agreed payment terms in good faith. Revocation of terms does not remove the buyer’s contractual obligation and responsibility from fulfilling the contract for the purchased product/s.
Rejected/Reversed Payment Disclaimer - A rejected or reversed payment will result in a returned payment fee of $50 being applied to the specific invoice.

COFFEE STORAGE

Storage - We provide a vertical of services and accommodations that are tailored to meet your green coffee program and storage needs. Storage minimums typically required to meet the minimum threshold is a minimum order of 10 bags. Please contact us at operations@labaiacoffesupply.com to see how we can design and build a plan that works best for you.
- Green Coffee Warehouse Locations
  Annex - Oakland, CA - West Coast
  EBL - San Leandro, CA - West Coast
  The Green Room - Seattle, WA - West Coast
  Costa Oro - Portland, OR - West Coast
  Continental Terminals - Carteret, NJ - East Coast
  Depuy - Charleston, SC - East Coast
  Depuy - Houston, TX - East Coast/West Coast

Terms of Services

GENERAL OVERVIEW

Welcome to labaiacoffeesupply.com. These Terms of Service ("Terms") govern your access to and use of our Website, services, and any associated content (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, please refrain from using the Services.

1. Acceptance of Terms

By accessing or using the Website you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Changes will become effective upon posting to the Website. Continued use of the Services constitutes acceptance of the revised Terms.

3. User Responsibilities

You must be at least 18 years of age to use the Services.
You agree to use the Website for lawful purposes only and in accordance with these Terms.
You shall not:
- Use the Services to violate any laws or regulations.
- Attempt to gain unauthorized access to the Website, related systems or proprietary protected materials.
- Upload or share harmful content, including malware, spam, or offensive material.
- Use automated systems (e.g., bots) without our prior written consent.

4. Account Registration

Some Services may require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for safeguarding your account credentials and agree to notify us immediately of any unauthorized use.

5. Content Ownership and License

Our Content: All intellectual property on the Website (e.g., text, graphics, logos, software, UI/UX specific interfaces to IP, proprietary source materials) is owned by La Baia Coffee Supply Inc. or its licensors. You may not copy, reproduce, or distribute our content without permission.
Ownership of IP: All trademarks, copyrights, patents, trade secrets, or other proprietary rights on the Website, including but not limited to design, layout, text, images, videos, software, and logos ("Our IP"), are the exclusive property of La Baia Coffee Supply Inc. or its licensors.
Prohibited Use of IP: You may not copy, reproduce, republish, upload, transmit, or distribute Our IP without prior written consent.

6. Termination

We reserve the right to suspend or terminate your access to the Services for any reason, including a breach of these Terms, without prior notice. Upon termination, your right to access or use the Services will cease immediately.

7. Disclaimers

The Services are provided on an "as-is" and "as-available" basis. We make no warranties or representations of any kind, express or implied, regarding the accuracy, reliability, or availability of the Services.

8. Limitation of Liability

To the maximum extent permitted by law, La Baia Coffee Supply inc. shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues, resulting from your use of the Services.

9. Indemnification

You agree to indemnify and hold harmless La Baia Coffee Supply Inc., its affiliates, and employees from any claims, liabilities, damages, or expenses arising out of your use of the Services or a violation of these Terms.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Monterey County, Monterey CA without regard to its conflict of law principles.

11. Contact Us

If you have any questions or concerns about these Terms, please contact us at info@labaiacoffeesupply.com.